Operator/Partner Terms

HauntSeek is a trading name of The Lady In The Bay Window Ltd, a company registered in England and Wales under company number 16417829, whose registered office is at 158 Hemper Lane, Sheffield, S8 7FE.

These business-to-business Terms apply between that company (“HauntSeek”, “we”, “us”) and the event operator identified in the agreed commercial schedule (“Operator” or “Partner”). They take effect when accepted by an authorised representative and from any agreed Partner go-live date stated in that schedule.

Existing applicants are not treated as having accepted these Terms merely because they completed an earlier sign-up form. A business proceeding to partnership must affirmatively accept the then-current terms before partnership or go-live.

• Approved Sources: operator websites, feeds, APIs, files or other sources agreed for retrieval or supply.
• Go-live Date: the date Partner status starts, recorded in the commercial schedule.
• Founding Period: the first six months from the Go-live Date.
• Qualifying Booking: a completed, genuine ticket purchase attributed to HauntSeek under the agreed method and window, excluding cancelled, fraudulent or fully refunded transactions.
• Qualifying Ticket Amount: the ticket amount actually paid and ultimately retained by the Operator, including VAT forming part of the ticket price but excluding separately stated booking, transaction or payment-processing fees.

HauntSeek provides non-exclusive event discovery, listing, referral and marketing services. The Operator remains the seller and supplier of its event tickets. Describing an Operator commercially as a “HauntSeek Partner” does not create an employment relationship, agency, legal partnership or joint venture. Neither party may bind the other unless expressly authorised in writing.

The Operator authorises HauntSeek to retrieve and use appropriate event information from Approved Sources for listings, updates and agreed promotion. Retrieval will use a reasonable approach and will not intentionally bypass access controls. HauntSeek does not guarantee instantaneous synchronisation; the parties may agree a feed, API or other source where appropriate.

The Operator is responsible for the accuracy, completeness and lawful supply of information or materials it provides and must promptly notify HauntSeek of material changes, including prices, dates, availability, restrictions, cancellations and booking links. HauntSeek may correct, pause or remove information reasonably believed to be inaccurate, unlawful or unsafe.

The Operator grants HauntSeek a limited, non-exclusive permission during the arrangement to use approved names, logos, images, descriptions and other approved brand assets for its listings and promotion of those listings or the partnership. The Operator confirms it has authority to grant those permissions. Ownership remains with the respective rights holder.

The Operator remains responsible for the customer ticket contract, ticket fulfilment, event delivery, cancellations or rescheduling, refunds, customer service, health and safety, insurance, licences and permissions, accessibility information, age restrictions and compliance with laws applying to its events.

HauntSeek links may use referral IDs, agreed parameters and utm_source=hauntseek. HauntSeek can record an outbound click, but click data alone does not prove that a sale occurred. Conversion information must be supplied or confirmed through the Operator, booking platform or another agreed method.

The standard Partner commission is 5% of the Qualifying Ticket Amount, payable only on completed and paid bookings reliably attributed to HauntSeek under section 10. The first six months from the Go-live Date may be described as the Founding Period, but the 5% rate continues after that period unless this agreement ends or both parties expressly agree a different rate in writing. HauntSeek has no unilateral right to increase the percentage.

The following are excluded from qualifying revenue:

• booking fees, and separately stated transaction or payment-processing fees that are not part of the ticket price;
• refunds: sums refunded to the customer are excluded, and for a partial refund commission applies only to the net Qualifying Ticket Amount ultimately retained by the Operator;
• cancelled bookings;
• chargebacks; and
• fraudulent transactions.

Where a refund, cancellation or chargeback happens after commission was calculated, commission is adjusted as set out in section 12.

HauntSeek also offers the Independent Partner Plan, a fixed monthly subscription with 0% booking commission, for operators whose booking systems cannot support HauntSeek’s automatic booking attribution. It is governed by the separate Independent Partner Plan Terms (IPP-1.0).

The commission model in these Terms and the Independent Partner Plan are alternatives. They never apply to the same Operator at the same time, and an Operator never pays both. While an Operator is validly on the Independent Partner Plan, sections 9 to 12 (commission, attribution, monthly reporting and invoices) do not apply to that Operator. Ending the plan does not place the Operator on commission; any commission partnership requires a separate written agreement. All other sections of these Terms continue to apply.

The standard attribution window is seven days (not 30 days). The 30-day periods elsewhere in these Terms relate only to invoice payment (section 12) and termination notice (section 15) and have nothing to do with attribution.

A booking will normally qualify where the agreed booking or tracking system records it as resulting from a HauntSeek referral within seven days of the relevant click or referral. Attribution remains subject to the agreed method and the technical capability of the Operator or booking platform.

If a seven-day window cannot technically be supported, the alternative method or window must be specifically agreed and recorded in the commercial schedule. Neither party should represent click counts alone as confirmed bookings.

The parties will reconcile operator or booking-platform-confirmed Qualifying Bookings for the previous calendar month. The Operator will provide reasonably sufficient information for reconciliation. Personal customer data must be limited to what is reasonably necessary; transaction or referral IDs and aggregate information should be used where individual identity is unnecessary.

HauntSeek does not need, request or receive access to the Operator’s company administration, back-office or booking-system accounts, logins or passwords, or the Operator’s customer personal data. Commission is checked using only booking or referral references, ticket amounts and dates, supplied by the Operator, its booking platform or an agreed automated confirmation. Any other arrangement must be specifically agreed in writing.

Following monthly reconciliation, HauntSeek may issue a commission invoice. Commission invoices are payable within 30 days of the invoice date.

If a transaction is later refunded, partially refunded, cancelled or charged back after commission was calculated, the corresponding adjustment will normally be credited against the next commission invoice. If no future invoice is expected, the parties will reconcile the outstanding adjustment separately.

HauntSeek may display the HauntSeek Partner badge and approved Partner branding while the commercial relationship remains active. Any broader publicity or endorsement must be agreed.

Each party must protect confidential commercial information and use it only for this arrangement, except where disclosure is authorised or legally required. Each party must comply with data-protection law for the processing it controls and assist reasonably where their activities interact. The parties are not automatically joint controllers for every data flow.

Either party may terminate on 30 days’ written notice. A party may suspend or terminate more quickly for serious or material breach, fraud, unlawful activity, material misuse of intellectual property or branding, or where immediate action is reasonably necessary to protect customers, either party or the service.

On termination, the Partner badge and Partner-specific branding permissions end as appropriate. Qualifying Bookings attributable before termination, including applicable conversions inside an already agreed attribution window, remain subject to reconciliation and commission. Accrued payment and necessary reconciliation duties survive. HauntSeek may continue lawful factual listings as non-partner content using public information and independently written summaries.

Each party warrants that it has authority to enter the arrangement and will comply with applicable law. The Operator warrants that supplied content and permissions do not knowingly infringe another person’s rights.

Neither party excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded. Subject to that, neither party is liable for indirect or consequential loss, and each party remains responsible for losses arising from its own breach, negligence or legal duties. Any specific liability cap or insurance requirement must be expressly recorded in the commercial schedule or another signed agreement.

Notices should be sent to the contacts in the commercial schedule, with notices to HauntSeek also sent to hello@hauntseek.co.uk. Changes must be agreed in writing by authorised representatives; HauntSeek may not unilaterally increase commission. These Terms and the agreed schedule form the entire agreement on the Partner service unless another signed agreement says otherwise.

Neither party may assign the agreement without the other’s reasonable consent, except as part of a genuine business transfer with notice. If a provision is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. No third party may enforce these Terms. They are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

The operator-specific schedule should record:

• legal and trading details and authorised contact;
• agreed Go-live Date;
• Approved Sources and approved branding/assets;
• the standard 5% commission rate or a later rate expressly agreed in writing;
• confirmation that HauntSeek has no access to the Operator’s administration systems, booking-system accounts or customer data;
• the standard seven-day attribution window and agreed technical method, or a specifically agreed alternative;
• monthly reporting/reconciliation method and accounts contact;
• 30-day invoice payment terms; and
• any negotiated amendments.

This page provides the terms and schedule structure only. It does not itself record operator-specific acceptance.